iMyFone Purchase FAQs

1. Why doesn't it show that I am a member even though I have purchased the product?

2. How to join in iMyFone Member Center to enjoy the latest rights and services?

3. Can I get a free trial of your products before purchase?

For personal use, we provide 1 Month plan/1 Quarter plan/1 Year plan for 1 mobile device and Lifetime License for 5 mobile devices. License can be used on 1 Win/Mac. You can also find more customized licenses/business plans on each product purchasing page.

5. How to cancel the subscription?

Situation 1:

If the product you purchased needs an account ID and password to log into to activate, then it is a membership product. You can cancel the subscription with the following steps by yourself in the iMyFone Memeber Center.

Step 1. Please log into the iMyFone Member Center.

Step 2. Please select My Product, and you will see all the products you purchased.

Step 3. Please choose the product that you want to cancel the subscription with and then click Cancel Subscription.

Step 4. Please click Get, then your account email will receive a verification code.

Step 5. Please enter the Verification Code and click Cancel Subscription Now. Then your subscription will be canceled.

Situation 2:

If the product you purchased is not a membership product that needs a registration code to activate, then please contact our Customer Service to cancel the subscription for you.

6. Why did I not receive my license code after checking out the order?

Generally, you will receive an email with the license code within 1 hour. If you could not find it in the mailbox and spam folder, kindly contact us via Support Center attaching the payment receipt, we will reply to you as soon as possible.

7. How to apply for a refund if I am not satisfied with the purchase?

iMyFone provides a 30-day Money Back Guarantee. You could refer to here https://www.imyfone.com/support/refund-policy/.

And you can apply for a refund here: https://www.imyfone.com/support/refund-request/.

8. What if I failed to solve my problem using your product after purchase?

We suggest you try the whole process again and make sure you take every step right； (Please make sure you download the correct firmware and have enough space on your disk.)Restart and even reinstall the program if necessary.

If it is still not working, you can directly send feedback with the log file and screenshot to us or just contact our customer service via Support Center with detailed information.

9. What if I purchased the wrong product?

Please contact with iMyFone customer service, we will help you change the license code into the correct software that you need.

10. Why was the price I paid for more than the price listed on the website?

We only charge the price as listed on the website, and the extra part of the price is the tax fee.

11. Why was I charged twice for one order?

This can happen when one of the following situations occurs.

There was a failed purchase before the validated order, and it was charged as well.
There is a possibility that you click the payment button twice when confirming the payment or there is an internet problem in the process of submitting the order details.

In this case, please contact customer service and we will check and help you solve it.

12. What is your upgrade policy?

iMyFone Provides free lifetime updates for most of the products to our registered customers. If you are required to input a new registration code when the products get upgraded, you can contact our Support Team and attach your order information for a quick answer.
Please note free items including giveaway licenses don't contain free lifetime upgrades and support.

13. Is it 100% secure to buy your products with a discount from other websites?

iMyFone has many partners and distributors, and you may have a chance to get our programs from them. However, we can’t guarantee that their servers are as secure as ours. Please always pay attention to the potential hazard when you place an order. If you are suspicious of the website's authority, please contact us via Support Center to check.

14. Can free- download customers enjoy customer service/support?

Yes. Regardless of whether you use the trial version or the full version, customer care is always at your beck and call. Please feel free to contact us for assistance if you encounter any technical problems. You will get a reply within 48 hours if you contact the support team. For frequently asked questions, you can refer to our Technical FAQs.

15. Is it safe to purchase from your website?

Yes, it's absolutely safe. Our website is secure and your privacy is 100% guaranteed. We protect you when you browse through our website, download our products, or place an order online.

16. What ways can I pay for my purchase?

We accept major mainstream payment methods. You can choose one at your convenience.
PayPal, UnionPay, JCB, Diners Club, Discover, American Express, VISA/MasterCard etc.

Frequently Asked Questions

Sales FAQs