Frequently Asked Questions

Whenever you use the delete button in your computer, it will show the file as deleted but allocates a portion of your drive to the file in the recycle bin. This file will remain in the recycle bin and can be recovered back to its original state. But, the bad news is that your system will eventually reuse this space and also overwrite the pointer to the file, so the quicker you stop using your computer and run D-Back Mac Data Recovery, the better your chances of recovering your files.

What’s more, even when you’ve emptied your recycle bin, D-Back Mac Data Recovery can still help you get back the lost or deleted files.

Ideally, you should install D-Back Mac Data Recovery before you need it. This is because it can have the time to monitor your drives for deleted files as soon as possible. If you accidentally delete an important file and you decide to go online to download D-Back Mac Data Recovery (or download anything), this process can create a lot of temporary files which can overwrite the memory space allocated to the deleted file and before you finish the installation, the deleted file is gone.

However peradventure, you have D-Back Mac Data Recovery installed on your computer after you mistakenly deleted a significant file, all you need to do is to run D-Back Mac Data Recovery and get your file back. Remember not to install the software in the drive where your file was lost.

You can download and install your own copy of D-Back PC Data Recovery here: Download D-Back for Win & Download D-Back for Mac .

We are very sorry to say that if your hard drive cannot be read or detected by your computer, then there is absolutely NOTHING D-Back Mac Data Recovery can do to extract data from it. The drive needs to be identified on your computer before any further action can take place. You need to send the hard drive for fix.

Although some files can’t be previewed by the software, they still can be recovered. And for your convenience, below are some formats that can be previewed by D-Back PC Data Recovery for Win and Mac. You could move mouse to adjust the size of previewing or maximize the preview window.

For Win:

• Pictures: JPG, JPEG, PNG, BMP, TIF, TIFF, ICO, CUR, SVG, ICNS, PBM, PGM, PPM, SVGZ, TGA, WBMP, WEBP, XBM, XPM,GIF, etc.
• Audios: WAV, MP3, WMA, M4A, AIF, AIFF, etc.
• Videos: MP4, SWF, MOV, AVI, MKV, MPG, ASF, WMV, 3GP, etc.
• Documents: TXT, XML, PLIST, RTF, PUB, XLSM, XLSB, CSV, DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, etc.
• Emails: EML, EMLX, MSG, etc.

For Mac:

• Documents: TXT, XML, PLIST, RTF, XLSM, CSV, DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, HTML, KEY, numbers, pages, etc.
• Pictures: JPEG, JPG, PNG, BMP, TIF, TIFF, ICO, CUR, SVG, ICNS, PBM, PGM, PPM, SVGZ, TGA, GIF, PSD, CRW, CR2, NEF, ORF, RAF, SR2, MRW, DCR, WMF, DNG, ERF, RAW, AI, HEIC, etc.
• Audios: WAV, MP3, M4A, AIF, AIFF, etc.
• Videos: M4V, MP4, MOV, 3GP, MPG, etc.
• Emails: EXL, EMLX, etc.

Owing to the limitations of mobile phones' system, we are not allowed to directly access their hardwares. So the software can't recognize samrtphones. But if a SD card is inserted in your phone and the data lost has been saved in the card, then you could use D-Back Mac Data Recovery to recover files. Before that, you are suggested to take out your SD card and then use the card reader to plug it into a USB port.

The software may fail to recognize the external drive if it is not properly plugged in or it is damaged. In some cases this may be due to a problem with your computer system, we, therefore, suggest that carry out the following to rectify the issue.

1. Make sure computer recognizes and read your external hard drive
2. Unplug and re-plug the external hard disk
3. Restart computer
4. If you can’t still locate the drive on your computer, you can contact d-back-for-windows@imyfone.cn

Note: D-Back Mac Data Recovery isn't capable of scanning and recognizing smartphones.

The following reason may cause this issue: When the memory space allocated to the recovered file has been corrupted or overwritten. This may be due to the file storage mechanism which assigns a part of the Windows storage to your deleted files and overwrites them with other data over a period of time. This may tend to corrupt your recovered file.

When your Drive can’t be found by D-Back Mac Data Recovery, we suggest you open the Disk Utility to check the status of the drive.

How to Open Disk Utility >>

All the links to the devices will be listed under the Disk Utility and you will be able to know if the drive is damaged, listed or not.

Because Data recovery from a computer storage system is linked to so many factors, we CANNOT guarantee that you will be able to recover a specific file. The only thing we can guarantee is the fact that you can be able to verify it with D-Back Mac Data Recovery at all times. Since each recovery case is unique, provision of a universal recipe can be very tasking. To increase your chances of recovering documents, we suggest you download D-Back Mac Data Recovery even before you need it.

Cameras may come with different file protocols which may not be recognized by D-Back Mac Data Recovery. If you connect your digital camera to the computer through a cable and you discover that it is detected by your computer system, we suggest you turn on your camera. You can also try to pull out the memory card and insert it directly to the computer system port assigned to it.

The free trial version allows you to scan and preview the scanned files for free. You are allowed to recover 8 files. If you are satisfied with the level of recovery you obtained, you can go ahead and purchase the full version for a total recovery of the files. After a successful payment, you will receive a registration email which includes your registration key and a download link to the full version of the program.

Only files whose allocated memory space has not been overwritten can be recovered by D-Back Mac Data Recovery. If you have data on your system lost for one year and the memory space allocated to it is not yet overwritten, then you can recover the files. The ability to recover a file is not based on its date of deletion but the availability of memory space allocated to it.

If a file system is intact, a folder structure could be restored. If the file system is incomplete or corrupted, all files will be in the RAW Files folder and their original names will be removed, too. Files in the All RAW Files partition are found over file system, so their original names and dates are lost.

As far as file recovery options are concerned, there are several factors that come into play to determine the amount of time needed for all files to be recovered.

• Size of the drive; the larger the drive size, the longer it takes for D-Back Mac Data Recovery to scan through and recover your deleted files. While smaller drives (usually less than 500GB) may take between about 30 minutes to fully recover, larger drives (up to 1TB) may take hours and days.
• Nature of the file: If the file is corrupted or damaged, it will also affect the total amount of time needed to recover the files.

If the scan is progressing, do not stop your scan because you feel it is taking too long to recover data from larger drives.

Absolutely YES! D-Back Mac Data Recovery has the ability to recover files even from a formatted drive. This is, however, dependent on the level of formatting carried out on the drive. The formatting needs to be a file supported by D-Back Mac Data Recovery (NTFS, FAT16, FAT32, exFAT, APFS, HFS+, HFSX ). If the drive has been previously erased before being re-formatted then, it may decrease the chances of being recovered.

This totally depends on the size of all the files you are trying to save. If after a successful recovery, you discover that there are some recovered files that may not be useful to you. In most of the cases, the total amount of storage space required to save the recovered files may be far larger than your actual file size. The best option is to run filter out the files that are not useful to you in order to reduce the total amount of space needed for storage.

• Remove all the external disks that are connected to your computer.
• Connect the disk that you want to recover files from.

If the problem still exists, please contact us for support.

This can be due to repeated formatting or the creation of many partitions that are then formatted into one partition. Of course, it could also result from abnormal files found. Reasons for other specific situations can be understand only after a data analysis.

It's worth noting that D-Back supports USB flash drives, digital cameras, camcorders, memory cards, MP3/MP4 players, SD cards, CF/SD/MMC cards and more devices. But we are sorry to tell you that it doesn't support Google cloud disk. Your satisfaction is our top priority and we will try our best to improve our product.

If your disk is encrypted, our software cannot scan it. You need to enter the password of the disk before you can use the tool properly. Or you could disable Disk Encryption.

The reasons could be the loss, corruption or discontinual storage of data.

Why do you need to allow D-Back Mac Data Recovery to access files and folders on Mac? The reason is that D-Back Mac Data Recovery won't be able to find data on your removable devices or create a bootable media drive successfully without permissions.

• On your Mac, open System Preferences.
• Go to Security & Privacy.
• Click on the Privacy tab.
• Select Files and Folders on the left sidebar.
• Locate iMyFone D-Back Mac Data Recovery in the list of apps on the right, and then check the "Removable Volumes" option.

Now, you can start to scan data from your removable devices or continue to create a bootable media drive.

Note: iMyFone Technology Co. Ltd. is committed to respecting your privacy. We won't access or store your personal data after you use our software.